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Frequently Asked Questions (FAQ)

Answers
Help, my song has been deleted! [top]
We actually have not deleted your song. We only made it invisible, probably because the url was not working anymore. Please go to your artist tools, and you will be able to see your song in removed songs folder. Simply click on it, edit information (change possible errors) and it will be visible again. If the url is working, and you do not know the reason why the song was removed, please contact us.

Why was my account closed? [top]
We have strong rules when it comes to abusements. People created fake accounts to review their own music in the past and for this reason we have a full logging system that checks this automatically. If you still review your own music then your own and your fake account will be closed and your music will be removed. Also, if you add music which was not done by you we will not hesitate to close your account imidiately. Abusements of any kind are not allowed and will be taken seriously. If you belive it was a mistake please contact us.

How can I upload my song? [top]
We do not provide hosting for your music, so you can not upload your songs here. You should store your music files elsewhere and simply use the url when you are adding it on ctg.

How do the top 100 charts work? [top]
The charts are based on the previous day and last 7 days activity only. What counts for each song is: number of reviews, number of downloads and the rating of course. But only from the last week, so the overall downloads or reviews do not have any effect on the charts position.

Why isn't my music on the charts? [top]
The charts are based on the songs' popularity. This means that you need a good rating, many reviews and a reasonable amount of downloads. You have to have at least 1 review on your song, before it will participate in the charts.

How do I get more popularity? [top]
The best way to get some popularity is by reviewing some songs yourself. If you review 7 songs in one 1 week, then you're song will be promoted by the CTG staff. You could also spam your song in the forums, in our special SPAM-board, but the chance that you'll get more popular by spamming your song there is small.

What are Albums in my artist tools? [top]
You can create albums to categorize your songs into groups. The albums can be edited later, and give you a way to organize your music.

How does the Popularity meter actually work? [top]
The popularity meter is based on your best 3 songs from charts.
The artist who has best ranked song in the charts, gets max (1000 points) on his popularity meter.
If your popularity meter shows 500 points, this means that your top 3 songs are scoring 50% less points on the charts.

Why are some tracks coloured in blue? [top]
Those tracks are being promoted on the site. They deserved the promotion, because the artist showed activity as a reviewer. So if you write some reviews we will notice it and start promoting your music as well! In case you think you deserve promotion please contact us.

Why are some of my songs not listed on the link to my personal playlist? [top]
The playlist will be built only with the songs that have a direct link to a mp3 or ogg file. So, if you want your song to appear on the playlist, the song url must end with either mp3 or ogg. You can always use the alternative link field for that case.

What is the difference between members and artists? [top]
Difference is very small, artist must have at least one active song. Both artists and members can use all the site features, they are just marked differently.

How can I change my artist name? [top]
You can write different artist names for each song, simply by filling in the "Artist" field.
You can also use this, when you are adding a song made by more than one artist.

I found a song with not working link, what can I do? [top]
You can click on report bad link button (below song info on the right side) and we will inform the artist about it and also the song will be hidden until the link is fixed.

How can I completely delete a song from ctg? [top]
There is one way to delete your song without "undo" option. First you need to remove your song normally on edit songs page, and then you can also delete it permanently.

What should I do to get a review? [top]
One thing is to simply wait until some artist decides to listen to your song and to write you a review. But the best way is to write some reviews for other artists, and you will more likely get some reviews in return, especially because we will promote your music then.
Well, just try and see.

Someone wrote a really bad review, what can I do? [top]
You can use report bad review button which will appear beside each review if you are logged in.
We will check the review and decide either to request reviewer to edit it or to leave it as it is.

My review has been reported! Why? What to do? [top]
Your review can be reported if it violates the reviewing rules. Reviews can be reported by anyone, but each report is checked by a staff member. If your review has been reported, you should think about the reasons (consult the rules) and try to change the review so as to make it acceptable. After edition, the new version of your review will be checked again and accepted or hidden.

Note: Please don't write anything like "This review has been reported ..." in the review box - it is not what "editing a review" is about.

If you don't wish to edit your review, you can leave it to be removed within 5 days.

I can not open private messages! [top]
You probably do not have java script enabled browser. You can set the private messages not to open in popup by clicking on artist settings and then disabling the option open pm in popup.

I do not want to get private messages for each comment! [top]
You can set which automatic private messages you should get in your artist settings.

My password doesn't work! [top]
Some users had problem with too long password, since on registration you can only pick 8 letters long password, so first try to use only first 8 characters of your password but if that will not work for you go here : password retrieval and write your email you used when you registered and you will get info about new password at your mailbox. If it still does not work, please contact us.

I changed my account name, but when i type "ctgmusic.com/new_name" it does not work? [top]
You can change your "shortcut" at your Artist tools under Edit Shortcuts menu.

What is the address of the official CTG IRC channel? [top]
We currently chat in IRC, and we are using the following server/channel :
irc.esper.net
#ctgmusic
Join Chat / Download mIRC
You can also join irc channel using web based chat.

Are you making money with this site, or with our submitted music? [top]
No, all the site features are totally free to use and your music is not being used in way without your permission.

Whom should I contact? [top]
All your questions about problems with this site and its functionality can be sent to acecream or xTr1m in a form of private message. If you are not a registered member please send your questions to acecream@ctgmusic.com.

For non-technical problems write a message to Randor, Analysis or any staff member.
Questions
Help, my song has been deleted!

Why was my account closed?

How can I upload my song?

How do the top 100 charts work?

Why isn't my music on the charts?

How do I get more popularity?

What are Albums in my artist tools?

How does the Popularity meter actually work?

Why are some tracks coloured in blue?

Why are some of my songs not listed on the link to my personal playlist?

What is the difference between members and artists?

How can I change my artist name?

I found a song with not working link, what can I do?

How can I completely delete a song from ctg?

What should I do to get a review?

Someone wrote a really bad review, what can I do?

My review has been reported! Why? What to do?

I can not open private messages!

I do not want to get private messages for each comment!

My password doesn't work!

I changed my account name, but when i type "ctgmusic.com/new_name" it does not work?

What is the address of the official CTG IRC channel?

Are you making money with this site, or with our submitted music?

Whom should I contact?


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